Information About Us

OmniPay is a payment gateway and merchant services provider operating in the UK

This website (“Site”) is operated by OmniPay, the trading name of OmniPay Ltd, a company registered in England and Wales under number 13225781, whose registered office is at S16 Genesis, Innovation Way, Stoke-on-Trent, ST6 4BF.

Our Data Protection Officer can be contacted by email at [email protected], by telephone, which can be found on our website or by post at the address given above.

Personal Data

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the "Data Subject") which is not already in the public domain. Omnipay Ltd is the data “Controller”, as defined in the UK GDPR. This means that we are responsible for deciding how we hold and use Personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.

The Data Protection Act 2018 (“DPA”), the Privacy and Electronic Communications Regulations 2003 (“PECR”) and the General Data Protection Regulation 2016/679 (“GDPR”), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that the DPA or the GDPR does not apply to information already available in the public domain, such as UK Companies House information.

OmniPay uses the information collected from you to provide services and marketing information that OmniPay believes may be of interest to you and your business. In having made your initial contact with OmniPay, you consent to OmniPay maintaining a marketing communication with you until either you opt out (which you can do at any stage), or we decide to discontinue promoting our services. OmniPay also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, OmniPay will be acting on the instruction of its client and will aim to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from forms and surveys that you complete; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. OmniPay may from time to time use such information to identify its visitors. OmniPay may also collect statistics about the behaviour of visitors to its website along with transaction information collected in the process of performing its business.

OmniPay will only collect the information needed so that it can provide you with its services. OmniPay does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that OmniPay has purchased from a third-party list broker, on behalf of a client.

Your Rights

As a data subject, you have the following rights under the DPA and GDPR, which this Policy and our use of personal data have been designed to uphold:

• The right to be informed about our collection and use of personal data;

• The right of access to the personal data we hold about you;

• The right to rectification if any personal data we hold about you is inaccurate or incomplete;

• The right to be forgotten - i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time but if you would like us to delete it sooner, please contact us using the details found on our website);

• The right to restrict (i.e. prevent) the processing of your personal data;

• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

• The right to object to us using your personal data for particular purposes; and

• Rights with respect to automated decision making and profiling.

  
  

  If you have any cause for complaint about our use of your personal data, please contact us using the details provided above and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

  
  

  For further information about your rights, please contact the Information Commissioner's Office or your local Citizens' Advice Bureau.

  
  

  What Data Do We Collect?

  
  

  Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see the section below for our use of Cookies and similar technologies):

  
  

• name;

• address;

• contact information such as email addresses and telephone numbers;

• address, if you place an order with us;

• demographic information such as postcode, preferences, and interests;

• IP address;

• web browser type and version; and

• operating system.

  
  

  A separate contractual relationship will be created between you and the payment processor on their terms and conditions, we cannot be held liable for any errors, actions, omissions, or incorrect charges that may be made by them. OmniPay does not retain any payment details, such as billing information or credit or debit card information and we have no access to this data.

  
  

  How Do We Use Your Data?

  All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the DPA and the GDPR at all times. For more details on security see the section below.

  
  

  Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you (e.g. by placing an order with us), because you have consented to our use of your personal data (e.g. by subscribing to SMS and emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

  
  

• Providing and managing your access to our Site;

• Personalising and tailoring your experience on our Site;

• Supplying our goods and services to you (please note that we require your personal data in order to enter into a contract with you);

• Replying to emails from you;

• Supplying you with SMS and emails that you have opted into (you may unsubscribe using the link at the bottom of each email and SMS or you may opt-out at any time by emailing us directly);

• Analysing your use of our Site to enable us to continually improve our Site and your user experience.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and SMS with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the DPA, GDPR and PECR.

Third parties whose content appears on our Site may use third party Cookies, please refer to the section below for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use, and we advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

How Do We Store Your Data?

We only keep your personal data for as long as we need to in order to use it as described above and/or for as long as we have your permission to keep it.

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Do We Share Your Data?

We may also sometimes contract with other third parties to supply goods and services to you on our behalf. These may include, payment processors, search engine facilities and sub-contractors. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

We may sometimes use third party data processors that are located outside of the European Economic Area ("the EEA") (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

How Can You Control Your Data?

In addition to your rights under the GDPR, when you submit personal data to us via email or via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving SMS and emails from us which you may do by unsubscribing using the links provided in our SMS and emails, at the point of providing your details and by contacting us).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your Right to Withhold Information

You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details found above or in our website.

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services. All Cookies used by and on our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to

the placing of Cookies; however certain features of our Site may not function fully or as intended.

Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our Site uses Google Analytics. Website analytics refers to a set of tools used to collect and analyses anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you. Google's privacy policy is available at: htps://www.google.com/policies/privacy/

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Retention policy

OmniPay will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.

Data storage

Data is held on multiple servers within the United Kingdom. OmniPay does not store personal data outside the EEA.

Changes to Our Policy

We may change this Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site, and you will be deemed to have accepted the terms of this Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up to date.

Contacting Us

If you have any questions about our Site or this Policy, please contact us by email at [email protected] by telephone on 0208 103 3846 or by post at S16 Genesis, Innovation Way, Stoke-on-Trent, ST6 4BF. Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you.