The Saracens Hotel: Embraced payment links

A beautiful property located in the traditional town of Great Dunmow, The Saracens Head Hotel is a great place to meet for a drink, grab a bite to eat, use as a venue to host a special occasion or event and a wonderful place to stay. 

They take the classic features of a beautiful building and have sensitively restored them to make The Saracens Head Hotel a place anyone can enjoy. Offering their customers 31 well designed en-suite bedrooms at great prices with lots of cosy spots to sit back and relax, behind The Saracens Head Hotel is a highly qualified team of people who have lots of experience in running really great venues and making sure everyone has a good time.

Challenge

As an upcoming giant in the hotel industry, the primary challenge that The Saracens Head Hotel faced was reducing contact with guests. Additionally, by reducing the load at checkout times and adhering to social distancing, they would be able to uplift customer experience by reducing the waiting period for guests. 

Solution

By using OmniPay’s pay links, The Saracens Head Hotel seamlessly streamlined the checkout experience, reducing contact at the reception during the checkout time. 

This led to the guests enjoying a better and safer stay, and they immensely appreciated being able to avoid the reception. Visitors were are currently able to book rooms by making payments directly to the hotel with the help of the link provided to them on the website.